From Quote to Delivery: Running Every Glass Order in One System

In short: Infinity2X GlassOne keeps a glass order in one record from the first quote to the final invoice. Sales, production, delivery and accounts all work from the same information, so nobody re-keys an order and everyone can see where it is up to.

Where glass orders go wrong

In many glass businesses the quote lives in one place, the cutting list in another, the delivery run on a whiteboard and the invoice in the accounting system. Each copy drifts. Sizes get re-typed, rework gets lost, and the first anyone hears of a problem is when the customer calls asking where their glass is.

One order, start to finish

• Quote and order: quote glass by size, type and processing, then turn the accepted quote into a sales order without retyping.
• Production: group orders for the factory, give each panel its path through cutting, processing and toughening, and track it as it moves.
• Delivery: plan runs, load trucks with confidence and confirm what was delivered.
• Invoice: invoice from the order, with debtors managed in the same system.

Sales and the factory each see what they need

Infinity2X GlassOne keeps the sales view and the factory view separate but connected. The office can see whether a job is invoiced, and the factory can see exactly how far production has got, without one overwriting the other. Customer questions such as "is it cut yet?" or "when is it coming?" are answered in seconds.

Rework without the chaos

Breakages happen. When a panel is broken or cut wrong, the replacement is created against the same order, goes back into production and is tracked like any other panel, without changing what the customer pays.

What this means for your business

• Less admin and re-typing at the shopfront
• Fewer missed or forgotten panels
• Faster answers for customers
• Cleaner hand-over from factory to delivery to accounts