PRIVACY POLICY

CNet Software Solutions respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.

We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).

"Personal information" is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.

CNet Software Solutions will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.

We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.

Additionally, we may also collect any other information you provide while interacting with us.

CNet Software Solutions collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.

CNet Software Solutions may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.

CNet Software Solutions will use personal information only for the purposes that you consent to. This may include to:

1. provide you with products and services during the usual course of our business activities;
2. administer our business activities;
3. manage, research and develop our products and services;
4. provide you with information about our products and services;
5. communicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail; and
6. investigate any complaints.

If you withhold your personal information, it may not be possible for us to provide you with our products and services or for you to fully access our website.

We may disclose your personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, legal proceedings or in response to a law enforcement agency request.

If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases.

1. When you visit our website: When you come to our website (www.cnetsoftware.com.au), we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
2. Cookies: We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Ads. These ads may appear on this website or other websites you visit.
3. Third party sites: Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that CNet Software Solutions is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Our website and business systems are hosted in Australia using Microsoft Azure.

We also use Google Analytics and Google Ads on our website, which may send some information (such as your IP address and browsing activity) to Google in the United States. We take reasonable steps to ensure this is handled in line with the Australian Privacy Principles.

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure hosting on Microsoft Azure infrastructure in Australia, access controls, and industry-standard security practices.

We retain personal information only for as long as it is needed for the purposes it was collected for, or as required by law. When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

You may request access to the personal information we hold about you, and request that we correct it if it is inaccurate, out of date, incomplete, irrelevant, or misleading. To make a request, contact us using the details below. We will respond within a reasonable timeframe. In some circumstances we may not be able to provide access, in which case we will explain why.

We may send you direct marketing communications about our products and services by email, SMS, or phone, in accordance with the Privacy Act 1988 and the Spam Act 2003. You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us using the details below.

If you have a concern or complaint about how we have handled your personal information, please contact us at privacy@cnetsoftware.com.au. We will investigate your complaint and respond within a reasonable timeframe.