Infinity2X mobile apps

Infinity2X Mobile Apps Privacy Policy

Last updated: 16 November 2026

This policy explains how the Infinity2X mobile apps for iOS and Android handle your information. It covers Infinity2X CRM, Infinity2X Glazier, Infinity2X CMMS and Infinity2X ProdScan. The apps are developed by CNet Software Solutions, a business name of Transcend Software Pty Ltd (ABN 54 703 655 556) ("we", "us"), the developer of Infinity2X GlassOne. This policy sits alongside our general Privacy Policy.

Who can use the apps

There is no sign-up in any of the apps. All accounts are created outside the app in Infinity2X GlassOne:

  • Infinity2X CRM, Infinity2X CMMS and Infinity2X ProdScan: your company's administrator creates your user account.
  • Infinity2X Glazier: your account is a single-user account created on our website.

You then sign in to the app with that account.

Information the apps collect

All apps

  • Account information: your email address and sign-in details, used to sign you in and keep your account secure.
  • Device identifier: a user and device ID sent when you sign in, used to keep your session secure and recognise your device.

Infinity2X CRM

  • Location: your precise or approximate location, only while you are using the app and only when you use location features such as checking in at a customer visit. The app does not collect your location in the background. Location is linked to your user account so your company can see visit records. You can turn location access off in your phone's settings at any time; check-in features will then not work.
  • CRM content: the customers, prospects, visits, notes and follow-ups you enter in the app.

Infinity2X Glazier

  • Customer details: your customers' names, addresses, phone numbers and email addresses.
  • Job content: the bookings, site measurements, quotes, orders, invoices and customer signatures you enter or capture in the app.
  • Photos: job photos you take with the camera or choose from your photo library, only when you add them to a job.
  • SMS messages: messages you choose to send to your customers' phone numbers, such as booking or installation reminders, sent through our SMS provider.

Infinity2X CMMS

  • Maintenance content: the assets, inspections, work orders, logged hours and notes you enter in the app.
  • Photos: photos you take with the camera or choose from your photo library, only when you add them to an inspection or work order.

Infinity2X ProdScan

  • Production records: the barcodes you scan and the production records they create, such as which station a piece of glass moved to, linked to your user account.
  • Barcodes are read by your device's built-in barcode scanner. The app does not use your camera.

None of the apps collect your location in the background, and only Infinity2X CRM uses location at all.

How we use it

We use this information only to provide each app's features to you and your company: signing in, showing your work, recording check-ins, scans and inspections, saving your jobs, photos and signatures, sending the messages and documents you choose to send, and keeping all of it in your company's Infinity2X account.

What we don't do

  • We do not sell your information.
  • We do not use it for advertising or marketing.
  • We do not track you across other companies' apps or websites.

Where your information is stored

Our apps upload photos and business records to secure cloud storage, linked to your company's Infinity2X GlassOne account. The apps keep only limited data on your device:

  • Sign-in details needed to keep you signed in.
  • Infinity2X ProdScan: if your device loses its connection, scans are saved on the device until they can be sent, then removed.
  • Infinity2X Glazier: when you email, share or print a quote, invoice, PDF or drawing, a temporary copy is saved in the app's cache so your phone can share it.

Uninstalling the app removes this data from your device.

App data is stored in your company's Infinity2X account on secure servers operated by a third-party hosting provider. Photos and documents are kept in secure cloud file storage. These providers may be located outside Australia. We take reasonable steps to ensure that our providers protect it to a standard consistent with the Australian Privacy Principles.

Your company controls the records it keeps and who can see them, based on each user's permissions. We share app data only with service providers who help us run Infinity2X, or where the law requires it. These providers are:

  • Hosting: the servers that run Infinity2X and store your account data.
  • File storage: secure cloud storage for photos and documents.
  • Email delivery: sending the emails you or the apps send, such as quotes, invoices and sign-in messages.
  • SMS delivery: sending the text messages you choose to send to customers.

Removing access and deleting your account

  • Infinity2X CRM, Infinity2X CMMS and Infinity2X ProdScan: your user account belongs to your company's Infinity2X GlassOne account. Your company administrator removes it by blocking or deleting your user in Infinity2X GlassOne. You can then no longer sign in to the app or access any data.
  • Infinity2X Glazier: your account is a single-user account created on our website. To delete it, email privacy@cnetsoftware.com.au from your account email and we'll delete your account and its data.

See how to delete your account for the steps and what happens to your data.

Access, correction and complaints

You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing privacy@cnetsoftware.com.au. If you are not satisfied with how we handle a privacy request or complaint, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Children

The apps are business tools and are not intended for children.

Changes to this policy

We may update this policy. The date at the top shows when it last changed.

Contact us

Transcend Software Pty Ltd, trading as CNet Software Solutions (ABN 54 703 655 556)
Chadstone, Victoria, Australia
Email: hello@cnetsoftware.com.au
Phone: +61 480 474 178