Meet the Infinity2X Assistant: Ask Your Glass Business in Plain Words

In short: the Infinity2X Assistant is an AI chat built into Infinity2X GlassOne. Ask a question in plain words and it answers from your own business data, as text, a table or a button that opens the record. It is read-only and respects each user's permissions.

What you can ask

• Customers: "Can I have the contact details for Apex?"
• Orders: "Show me their latest orders."
• Production: "Where is order 21 up to?"
• Delivery: "Which truck is order 21 on?"
• Prices: "What does Acme pay for 6mm clear?"
• One-click actions: "Open order 21" or "Print Acme's statement."

Why it matters

Shopfront staff, sales reps and managers spend a surprising amount of time looking things up. The Infinity2X Assistant turns those lookups into a quick question, so your team can answer customers on the phone straight away.

Safe by design

• Read-only: it cannot change, delete, invoice or send anything.
• Your company and your permissions only.
• Every question is logged, and an administrator decides who can use it.
• It only answers questions about your Infinity2X data.

Now live: AI order entry

Drop a customer's PDF or image order into Infinity2X GlassOne and AI builds the sales order: it matches the customer, fills in the glass, size, quantity and toughening, applies your trade price list and the customer's special prices, and reads edgework and holes from the drawing. You check it, confirm it, and print the sales order and glass labels for production.

Real questions from a glass business day

Most of the questions staff ask in a day are lookups: a customer's phone number, the status of an order, which truck it is on, what price a trade customer pays. Each one means opening a screen, searching, and clicking through to the record. The Infinity2X Assistant turns those lookups into a sentence. A sales rep on the phone can ask "What's the delivery status of order 21?" and get the truck, driver, stop and pieces in one answer, while the customer is still on the line.

Who uses it most

• Shopfront staff: answering customer calls about orders and prices without leaving the conversation.
• Sales reps: checking a customer's contacts, latest orders and prices before a visit.
• Production and dispatch: confirming where an order is up to and what is on which truck.
• Managers: getting quick answers without asking someone else to run a report.

Tips for asking good questions

The Assistant works best with plain, specific questions. Name the customer or the order number, and say what you want to see: "Show me Apex's latest orders" works better than "orders?". If you want to open a record, ask it to: "Open order 21" gives you a button that takes you straight there.

How AI order entry fits alongside the Assistant

The Assistant answers questions and never changes your data. AI order entry is a separate feature: you drop in a customer's PDF or image order and it builds the sales order with your prices and the processing from the drawing, for your team to check and confirm. One saves time looking things up; the other saves time typing orders in.

Frequently asked questions

Can the Assistant see data a user is not allowed to see?

No. It answers only from your company's data and follows each user's permissions.

Who decides who can use it?

An administrator decides which users can use the Assistant, and every question is logged.